At Masna Al Wafa, we are committed to ensuring our customers' satisfaction with our products. We take great pride in the quality of our products and want you to be completely happy with your purchase. However, we understand that there may be occasions when you need to return an item. Please review our refund policy below -

1. Eligibility for Refund or Replacement:

You are eligible for a refund or replacement if you notify us within 7 days of receiving the product. To be eligible, the product must be unused, undamaged, and in its original packaging.

2. How to Request a Refund or Replacement:

To request a refund or replacement, please contact our customer support team at within 7 days of receiving the product. Provide your order number, the product name, and a detailed explanation of the issue or reason for the return.

3. Refund/Replacement Process:

Once your request is received and approved, we will provide you with instructions on how to return the item. If you are eligible for a refund, the product amount will be refunded to your original method of payment within 7 business days after we receive the returned item. If you are eligible for a replacement, we will ship the new product to you within 3 business days after we receive the returned item.

4. Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.

5. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will arrange for the return of the item and send you a replacement at no additional cost.

6. Exchanges:

We do not offer exchanges at this time. If you need a different product, please follow the refund process for the unwanted item and place a new order for the desired product.

7. Contact Information:

For any questions about our refund policy or to initiate a refund or replacement request, please contact our customer support team at customer support phone number: +965-99873975 +965-99486102

We appreciate your business and strive to provide excellent customer service. Thank you for shopping with Masna Al Wafa.